Our Learnings

A participative process for a digital readiness assessment

In early 2019, Dan Randow of IntegrationQA helped Tasman District Council (TDC) carry out a digital readiness assessment. Dan took an iterative approach to this, designing the process with TDC so that it was a self-assessment. This led to a practical report that was...

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How to get the most from agile coaching

Engaging coaches can be expensive and time-sapping. It is challenging to define measurable goals and even harder to show benefits. But by taking an experimental approach to coaching, you can keep control and maximise the value external experts provide. In February...

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Initiating change with small wins

The Challenge: An organisation made a significant investment in a transformation centre of excellence. After fifteen months of promoting the approach however, little change had taken place. No teams had visibly taken up contemporary delivery methods.

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Aligning service delivery to customer value

The Challenge: A strategic programme was struggling to deliver. Teams were working on projects that were misaligned with each other, and with customer needs. After over a year and significant rework, the teams were struggling to agree, focus and deliver on key outcomes. Business product owners were disengaged.

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Multi-disciplinary teams break down silos

The Challenge. Functional areas blaming each other for delays and failures, a lack of accountability and transparency of work, and difficulty completing initiatives that required cross functional collaboration. Two previous experiments had failed, and this was the third iteration.

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